Customers may receive a refund under the following specific conditions:
Full Refund Available When:
We fail to deliver services entirely as specified in your signed service agreementWe breach material terms of our service contract through no fault of the clientServices are not delivered within the agreed-upon timeframe due to our failure to perform
Partial Refund Available When:
We deliver only a portion of the contracted services as specified in your agreementRefund amount will be prorated based on the percentage of undelivered services
Request Submission:Submit refund requests in writing [email protected] 30 days of the alleged breach or non-deliveryDocumentation Required:Provide specific details of undelivered services with reference to your signed agreementReview Period:We will review your request within 5-7 business days and respond with our determinationProcessing Time:Approved refunds will be processed within 10-15 business days via the original payment method (Stripe)
No refunds are available for services that have been delivered as agreed, regardless of client satisfaction with resultsNo refunds for client-initiated changes to project scope or timelineNo refunds if client fails to provide necessary materials, feedback, or cooperation required for service deliveryNo refunds for business results or outcomes, as we do not guarantee specific revenue or performance metrics
The Content Stars provides 100% digital services delivered online.
No physical shipping is involved
in any of our service offerings.
Consultation Services:Delivered via Zoom, Slack, or phone calls as scheduledContent Scripts:Delivered via Google Drive, email, or project management platform (ClickUp)Video Editing:Completed videos delivered via Google Drive or secure file sharingCaptions and Content:Delivered through Google Drive, ClickUp, or direct emailStrategy Documents:Provided digitally through our project management system
Initial Consultation:Scheduled within 48-72 hours of contract signingScript Delivery:Typically 3-5 business days from brief approvalVideo Editing:5-7 business days depending on project complexityCaption Writing:2-3 business days from content receiptComplete Project Delivery:As specified in individual service agreements (typically within our 90-day engagement period)
Our digital services can be delivered to clients worldwide with internet access. No geographic restrictions apply to our service delivery.
The Content Stars does not accept returns
because we provide professional services, not physical goods.
Instead of returns, we offer:
Revision Rounds:Included revisions as specified in your service agreementScope Adjustments:Modifications to deliverables during the project (may affect timeline and cost)Quality Assurance:We work with clients to ensure deliverables meet agreed specifications
If you're unsatisfied with delivered services:
[email protected] 7 days of deliveryProvide specific feedback on how deliverables don't meet agreement specificationsWe will work with you to address legitimate concerns within the scope of our original agreementAdditional revisions beyond those included in your agreement may incur additional fees
Timing:
Customers may cancel their subscription or ongoing service agreement
after their current agreement period expires
.
Notice Required:Provide written notice [email protected] least 30 days before your agreement expiration dateConfirmation:We will confirm receipt of your cancellation notice within 2 business daysFinal Deliverables:All contracted services will be completed through your agreement end dateNo Automatic Renewal:We do not automatically renew agreements; new engagements require separate contracts
Client-Initiated:Clients may not cancel mid-contract except for Provider breach of agreementEarly Termination Fees:Client remains liable for all fees through the original agreement termProvider-Initiated:We may terminate for client breach with 7 days written notice
Access Termination:Access to our Slack workspace, project management tools, and proprietary systems ends on the agreement termination date
File Retention:We retain your project files for 60 days post-cancellation for final delivery purposes
Final Billing:Any outstanding invoices remain due per original payment terms
Confidentiality:
All confidentiality obligations continue indefinitely
For scheduled consultations or strategy sessions:
24+ Hours Notice:Full rescheduling available with no penaltyLess than 24 Hours:Cancellation may result in forfeiture of that sessionNo-Show Policy:Missed appointments without notice count as completed sessions
Contact Information for All Policies:The Content Stars
CHB Business Consulting LLCEmail:
[email protected]
Phone:
(470) 994-1545
Address:
3379 Peachtree Rd NE, Suite 655, Atlanta, GA 30326
For general inquiries: